“Avanti Finance Private Limited wishes to draw the attention of our customers and members of the general public to the prevalence of fraudulent activities being perpetuated by fraudsters and unscrupulous people who aim to deceive the general public by using the name of Banks, NBFCs and other financial institutions.
This type of fraud may be via email, letters, text messages, facsimile or by using a website, email ids purporting to be that of Avanti. In the event of receiving any communication, We strongly cautions the public against providing personal information, sending money or disclosing bank details over email, SMS messages etc. to any person claiming to represent Avanti or to have a relationship with Avanti.
Please note that Avanti does not charge any processing fees or any other advance amounts, and does not accept loan applications via email, SMS etc. Accordingly, our customers and general public are strongly advised to seek information/clarifications by contacting our business office directly and/or online through https://avantifinance.in/ or call us directly on +91-80-41689310, in the event you receive any such communication.
All official emails from Avanti or its representatives contain the domain name @avantifinance.in and do not contain any other domain name in any other form (like gmail, yahoo etc). Our Principal Address for Correspondence is:
Avanti FinanceNo. 456, Ground 1st & 2nd Floor, 4th Block, BDA Layout, Koramangala Extension, Kormangala, Bengaluru 560034
CIN for AFPL: U65929KA2016PTC138355
CIN for AMPL: U65929KA2016PTC138292
Members of the public are hereby advised not to send/receive money to/from such scammers, as Avanti will have NO LIABILITY whatsoever for any and all losses/damages suffered by anyone who falls victim to such scams/letters from fraudsters. We hereby disclaim all such correspondence and messages and warn our customers and the general public to disregard such and to exercise extreme caution at all times.
Members of the general public and our customers are also advised to immediately report any suspicious incident and/or incident of defrauding of money as a result of these fraudulent acts and practices to the authorities in their jurisdiction, i.e. the Police and the Telecommunications regulator, including the Cyber Crime Cell. These incidents can also be referred to Avanti for appropriate action at our end.
It is our constant endeavour to provide the best and unparalleled support to our customers.”
|Within 10 working days||Customer Service contact (CSC) or Partner engagement manager (or equivalent)|
|Within 20 working days||Grievance Redressal Officer (GRO) or Head- Partnerships & Alliances (or equivalent)|
|Within 30 working days||Chief Executive Officer / Board of directors|
|Interest Rate||Individual||Not exceeding 24% per annum on daily reducing balance|
|Non-Individual||Not exceeding 18% per annum on daily reducing balance|
|Cheque bounce, cheque swapping||Up to a maximum of Rs. 250/- per instance|
|Mandate bounce||Up to a maximum of Rs. 250 /- per instance|
|Late Payment interest||Up to a maximum of 3% higher than the contracted rate for the period of delay.|
|Charges for Statement Of Account / Amortization Schedule||Nil|
|Stamping charges||Reimbursed on actual basis, subject to state laws-where fixed charges irrespective of loan amount, provided by IB-where ad-valorem charges as a function of loan amount, to be procured by borrower directly.|
Reserve Bank of India (RBI) has released the Statement of Developmental and Regulatory Policies on March 27, 2020 that directly addresses the stress in financial conditions caused by COVID-19. One of the policies relates to easing financial stress caused by COVID-19 disruptions by relaxing repayment pressures and improving access to working capital. In this area, RBI has permitted all lending institutions including NBFCs to grant a moratorium of three months on payment of all instalments falling due between March 1, 2020 and May 31, 2020. RBI has permitted to shift the repayment schedules and all subsequent due dates, as also the tenor for such loans across the board by three months. RBI has also asked all the lending institutions to put in place a Board approved policy in this regard. Our company being a Non-Banking Finance Company registered with RBI has framed the following policy after considering the policy guidelines issued by RBI vide circular no. RBI/2019-20/186 DOR. No. BP. BC. 47 / 21.04.048 /2019-20 dated March 27, 2020: Approved by the Board of Directors of Avanti Finance Private Limited on April 03, 2020 Relief measures approved by the Board for the retail loans outstanding as on March 31, 2020
Based on the recommendation from RBI to grant Moratorium on the subject of Covid -19 Regulatory package (Circular dated RBI/2019-20/186 DOR.No.BP.BC.47/21.04.048/2019-20), Avanti has decided to grant all borrowers a moratorium for EMI deferment falling due between the period March 01, 2020 to May 31, 2020(upto 92 days). Frequently Asked Questions
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable. This electronic record is generated by a computer/electronic system and does not require any physical or digital signatures.
a) Avanti Finance Private Limited (“Company” / “Us” / “We” / “Our”) has entered into business relationships with various partners (“Partners”) under the respective partner engagement agreement or master services agreement (each of which is referred as “Agreement”) whereby We appoint respective Persons (as defined below) as Partners (terms of the relevant Agreement) and engage them for the provision of certain services more particularly described in the Schedule of Services of the respective Agreement. In order to increase the efficiency of provision of services, the Partner may be provided access and usage to Our Website (as defined below) on the terms as given under the respective Agreement.
b) Moreover, access to Our Website is provided to any other Person who is not appointed as a Partner as mentioned in the paragraph above. Both classes of Persons (appointed Partners and other Persons) may have access and usage to Our Website and are recognized as Users in the manner as defined below.
c) We consider User relationship and data security to be an important component of Our service offerings through Our Website. We are committed to maintaining the confidentiality, integrity and security of any Personal Information (as defined below) of Our Users. We are proud of Our privacy practices and the strength of Our Website security and want the User (as defined below) to know how We protect information of User and use it to provide Our products and services to User.
d) This Data Privacy and Security Policy (“Policy”) gives a broad outline as to how We protect information provided by Users during the course of access and usage of Website. We constantly re-evaluate this Policy and adapt it to meet data security standards and to deal with new challenges.
e) Where applicable, this Policy shall be read in conjunction with the respective Agreement for the respective User under which such User may have been given access to Our Website (including the App).
In this Policy: (i) capitalized terms defined by inclusion in quotations and / or parenthesis have the meanings so ascribed; and (ii) the following terms shall have the following meanings assigned to them herein below:
“Applicable Law” includes all applicable Indian statutes, enactments, acts of the state legislature or parliament, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, directions, directives and orders of any governmental authority, statutory authority, board, as may be applicable including but not limited to Reserve Bank of India and in each case, any implementing regulation or interpretation issued thereunder including any successor Applicable Law;
“Non-Personal Information” shall have the meaning as provided under Paragraph 3(e) of this Policy;
“Person” shall mean any individual (including personal representatives, executors or heirs of a deceased individual) or legal entity, including but not limited to, any partnership, joint venture, corporation, trust, unincorporated organisation, limited liability company, limited liability partnership or governmental authority;
“Personal Information” shall mean certain personally identifiable information of the User as specified under Paragraph 3(a) of this Policy;
“User” / “You” / “Your” shall mean any natural or legal person who has access to and is using Website;
“User Information” shall have the meaning as provided under Paragraph 3(h) of this Policy; and
“Website” shall mean and include https://avantifinance.in, mobile application of Company including with the name Avanti Early Access (“App”), any successor website/ applications, any website of related entity or any other channel facilitated and permitted by Company including but not limited to App, any other digital medium including phone, displays, emails, social media interfaces, messaging interfaces, wallet, payment intermediaries using Company’s interface.
3. Collection, Storage and Use of Information
a) We may collect Your Personal Information when You voluntarily and successfully submit information against relevant fields on Our Website. Personal Information is the data that, alone or in combination with other information, can be used to uniquely identify You (“Personal Information”). Personal Information may include, without limitation, the following:
(i) Name (ii)User ID(s) (iii)Phone numbers (iv)Email address (es) (v)Mailing addresses (vi)Banking and other financial data (vii)Government identification numbers, eg., driver’s license number (viii)Date of birth (ix)Gender (x)Health and disability data (xi)Family information (xii)Financial and asset information
b) In particular, if You register/log in to Our Website through any social media platform (for example, Google), then We may collect the following information:
(i)The email/phone number used on the social media platform to register/ log in; (ii)The display name connected to the relevant social media account used; and (iii)The profile image (if any) connected to the relevant social media account used.
c) Please note that the information We obtain from such social media accounts also depends on the privacy policies of the social media platforms and Your respective settings therein. Please check the respective policies to understand the privacy practices of those social media platforms.
d) In case of Partners, We may request such additional Personal Information as may be specified in or as part of the respective Agreement.
e) Purpose of Collection of Personal Information: Your Personal Information is collected when You voluntarily submit such information. It is used, handled and stored by Us for the purposes of Your identification/ verification and/or creation of Your account on Our Website. Accordingly, such information shall be retained by Us till the time You have access and use of Our Website or You communicate to Us Your decision to withdraw Your permission to store and retain such information.
f) When You visit the Website, We may collect certain non-personal information for the purpose of enhancing Your use of the Website (“Non-Personal Information”). This Non-Personal Information is in the nature of technical and navigational information generated each time You visit the Website, which are saved in Our server logs. The Non-Personal Information may include, without limitation, the following details in respect of:
(i) the server (Internet Protocol) from where the Website is being accessed; (ii)the browser and operating system used to browse the Website; (iii)links clicked, scrolled and pages visited; (iv)details of Your last visit to the Website, including time, date and the duration of Your session on the Website, etc.; and/or (v)cookies as per Paragraph 4 of this Policy.
g) Purpose of Collection of Non-Personal Information: Non-Personal Information is in the form of encrypted statistics, which helps Us in improving the efficiency of the Website by giving Us information relating to Your use of the Website.
h) Personal Information and Non-Personal Information are together referred to as “User Information” in this Policy.
i) By using Website, You authorize Us to collect, store, process, handle and use such User Information, in accordance with this Policy and any other terms and conditions of use of Website (as amended from time to time).
j) We reserve the right to retain such User Information that forms part of anonymized and aggregated data derived from User Information which may be used for improvement of Our Website, to produce analytical reports, marketing, advertising or such other activities as We may deem fit.
a) Like most other sites, We use data collection devices known as “cookies” to collect and store information of Users visiting the Website. A cookie is an alpha-numeric identifier, which is small amount of data that is sent to a User’s browser from a web server and is eventually stored on a User’s computer hard drive. Cookies are a reliable mechanism to remember the activities of the User on the Website and help in improving Your experience on the Website.
b) We may set and access cookies on Your computer to track and store preferential information about You. We may gather information about You through cookie technology. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to Us. The option of accepting cookies is up to You, however certain features of the Website including Content and the forms may not be accessible without accepting cookies. If You choose to eliminate cookies, the full functionality of the Website may be impaired for You.
5. User Rights
a) Review: To ensure the accuracy and adequacy of the Personal Information provided by You, You shall at all times have the option of reviewing the same by requesting Us in the manner as provided under Paragraph 10 of this Policy.
b) Withdrawal of Consent: You shall at all times have the option of withdrawing Your consent for the collection, storage and retention of Your Personal Information. In case of Partners, their right to withdraw consent shall also be subject to the respective Agreement.
c) Please note that Your withdrawal of consent may result in restriction/revocation of access and/or usage of Our Website. Please further refer to Paragraph 10 of this Policy for the manner of communication with Us.
d) Account Deletion:
You may choose to delete Your account at any time You like by requesting Us in the manner as provided under Paragraph 10. Please note that it may take up to 30 days to delete all of Your information, like the data stored in our backup systems. However, We may also preserve such information/data as required for legal reasons or to prevent harm.
6. Disclosure of User Information
a) We do not share Your User Information with any third parties for commercial use or revenue generation. However, We may share User Information with third party service appointed by Us who may be located in India or outside India:
(i)for sending SMS/ Email communications to You in relation to Website and Our products and services; and (ii)to improve and personalize Our products and services. This may involve, for example, activities such as troubleshooting and protection against errors; data analysis and testing; and developing new features.
b) We ensure that such third-party service providers maintain strict confidentiality (ensuring the same level of confidentiality as maintained by Us) in respect of User Information. Our third party service providers are required to comply fully with this Policy.
c) Further, We reserve the right to utilize, share and/or disclose User Information if:
(i) required to do so to comply with orders of governmental authorities that have jurisdiction over it or as otherwise required by Applicable Law after providing You a written intimation prior to such disclosure; and/or
(ii)We determine, in Our sole discretion that disclosure of User Information is necessary to identify, contact, or bring legal action against You.
You agree to indemnify, defend and hold harmless Us and Our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of Your breach of this Policy or the documents they incorporate by reference (including the respective Agreement, where applicable for use of Website), or Your violation of any law or the rights of a third party.
8. Security Precautions
To prevent any form of unlawful interception or misuse of User Information, We use reasonable physical, electronic and managerial procedures to safeguard and secure User Information collected. We use reasonable secure and technologically appropriate measures, in compliance with the Information Technology Act, 2000 and the rules related thereto to protect You against loss or misuse of Your User Information including internal reviews of data collection, storage and processing practices and other reasonable security measures which are equivalent to security measures that We use to protect Our own confidential information. However, as You are aware, no internet website or online platform is completely free of security risks and We do not make any representation in respect of the same.
We reserve the right to update, modify and amend any of the terms of this Policy, at any time without prior intimation to You. These changes will become effective immediately on posting. We shall not be liable for any failure or negligence on Your part to review the updated Policy before accessing Website. Your continued access to Website, following changes to this Policy, will constitute Your acceptance of those changes.
10. Contacting Us
If You have any queries regarding: (i) this Policy; (ii) information and/or services available on Website, or (iii) Your dealings with Us or believe that We have not adhered to it, You may contact Us at Urvashi Bahirsheth, Company Secretary at email@example.com.
11. Email Opt-Out
You can opt out of receiving Our marketing and update emails. To stop receiving Our promotional emails, please email at firstname.lastname@example.org. It may take about ten days to process Your request. Please note that Your opting out of getting marketing messages would still enable You to receive transactional messages through email and SMS in relation to Your usage/access of Website.
Discontinuation of NACH mandate
For discontinuation of NACH mandate, please write the following request letter and forward it to email@example.com from registered email id.
NACH Discontinuation Request Letter
Avanti Finance Pvt Ltd,
No – 456, Ground, 1st and 2nd Floor,
4th Floor, BDA Layout, Kormangala Entension
Kormangala, Bangaluru – 560034
Sub : Request for cancellation of existing mandate
This is in regards to mandate submitted by me for collection of instalment for my loan taken from Avanti Finance Pvt Ltd. Details of loan is as under :
Customer Name –
Loan A/C Number –
I wish to stop the mandate which is currently linked to my below bank account :
Bank Name –
A/C Number –
Request you to deactivate the service at earliest.
Name & Signature of Customer