Covid-19 Moratorium Policy & Grievance Redressal Mechanism

Repayment Moratorium Policy of Avanti Finance Private Limited

Reserve Bank of India (RBI) has released the Statement of Developmental and Regulatory Policies on March 27, 2020 that directly addresses the stress in financial conditions caused by COVID-19. One of the policies relates to easing financial stress caused by COVID-19 disruptions by relaxing repayment pressures and improving access to working capital. In this area, RBI has permitted all lending institutions including NBFCs to grant a moratorium of three months on payment of all instalments falling due between March 1, 2020 and May 31, 2020. RBI has permitted to shift the repayment schedules and all subsequent due dates, as also the tenor for such loans across the board by three months. RBI has also asked all the lending institutions to put in place a Board approved policy in this regard.

Our company being a Non-Banking Finance Company registered with RBI has framed the following policy after considering the policy guidelines issued by RBI vide circular no. RBI/2019-20/186 DOR. No. BP. BC. 47 / 21.04.048 /2019-20 dated March 27, 2020:

Approved by the Board of Directors of Avanti Finance Private Limited on April 03, 2020

Relief measures approved by the Board for the retail loans outstanding as on March 31, 2020

  1. All borrowers will be given the option of a moratorium for EMI falling due between the period March 01, 2020 to May 31, 2020 (upto 92 days) without a change in the EMI amount.
  2. All borrowers will be given an option to continue making repayments falling due between the moratorium period in case their cash flows permit & they are not in favour of extending their loan tenure & paying additional accrued interest for the moratorium period.
  3. Interest will continue to accrue on the outstanding portion of the term loans during the moratorium periodand will be collected along with the last EMI or additional installment.
  4. The revised asset classification of the loans will be on the basis of revised due dates and the revised repayment schedule. The same will be shared with the Credit Information Companies (Regulatory requirement).

Relief measures approved by the Board for the institutional loans outstanding as on March 31, 2020

All institutional borrowers will be provided an option to opt for moratorium. However, decision pertaining to grant of moratorium will be solely made by Avanti, on a case to case basis.

For further details, you may click here for FAQs related to moratorium under Covid-19.

In case you seek any clarification, you may write to us at

Grievance Redressal

Incase of any queries or complaints please write us at with the following details:


Loan Account No.


You may also send us a letter at our office with the above details and address the envelope as follows:

Moratorium Query/Complaints

Avanti Finance, No. 456, Ground 1st & 2nd Floor, 4th Block, BDA Layout, Koramangala Extension, Kormangala, Bengaluru 560034

Please write a return address and phone number on which we can contact you for further action.

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